Frequently Asked Questions

Everything you need to know about Riddle beauty and your orders.

Are Riddle products cruelty-free and vegan?

Yes, we are committed to ethical beauty. All of our products are 100% cruelty-free and formulated without any animal-derived ingredients.

How long does shipping take?

Orders are typically processed within 1-2 business days. Standard shipping within the US takes 3-5 business days, while international shipping can take 7-14 business days.

What is your return policy?

We want you to love your purchase. If you are not satisfied, you can return unopened and unused products within 30 days of delivery for a full refund.

Can I track my order once it has shipped?

Absolutely. Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your package's journey.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a seamless checkout experience.

Are your products suitable for sensitive skin?

Our formulas are designed with clean ingredients to be gentle; however, we always recommend performing a patch test on a small area of skin before full application.